FAQ

ORDERING AND SHIPPING

Payment can be made by credit card, American Express, Paypal, Discover or Diners Club. Checks and cash are not accepted. Please note: Only one payment method can be used per order.

If your credit card has been charged but you haven’t received an order confirmation, it is most likely a virtual charge. This was issued while trying to submit your order. The charge will be credited back to you in a few days. We recommend that you contact your bank or credit card company if you would like to check this. You may also contact our customer service team by email at hello.us@zzysh.me or by phone at +1 408 846 7466.

Yes, the order confirmation will be sent to the email address you provided a few minutes after the order is placed.

After the payment is made, your order cannot be changed or canceled.

Errors are most commonly due to incorrect address information or a declined credit card.

We currently only offer standard shipping. Please note that the shipping time from the ship date does not include weekends and holidays and is usually two to three business days in the USA and EU zone.

We currently ship to the USA, Canada, all EU countries and to Switzerland and Liechtenstein.

No. Apart from the shipping costs, zzysh® covers all other expenses, such as customs duties.

WARRANTY AND RETURNS

zzysh® offers a general guarantee against material and manufacturing defects for two years from the date zzysh® was purchased from our online store or an authorized zzysh® retailer. In the scope of this guarantee, products that become defective during normal use and in compliance with the care instructions will be repaired or replaced at our discretion. zzysh® is entitled to request that the original purchase receipt be provided in order to verify the right to claim under warranty. Compensation for damages to the wine or champagne/sparkling wine on which zzysh® was used is excluded from the guarantee.

For problems with your zzysh® products, please contact our customer service by email at hello.us@zzysh.me or by phone at +1 408 846 7466.

If you are not completely satisfied with the products you purchased directly from www.us.zzysh.me, you can return them within 30 days of the purchase date. Please contact zzysh® customer service first at hello.us@zzysh.me or +1 408 846 7466. The requirement for a return is that you return the product in its entirety, in its original condition, undamaged, unwashed, and in the original packaging.
If you purchased your zzysh® products from an authorized zzysh® retailer, please contact the retailer directly to learn more about their return conditions.
Attention: returns are not accepted for zzysh® Cartridges and the money will not be refunded.

Refuse to accept the package if you notice the damage before accepting it. Please contact our customer service team at +1 408 846 7466 if you only noticed the damage after accepting the package.

MY ACCOUNT

You can create a zzysh® account during the order process or directly on the website.

The zzysh® account has many benefits. You can see a summary of your orders, place new orders, change your password, manage your billing and shipping addresses, and get information about new products and special offers.

GENERAL PRODUCT INFORMATION

zzysh® is the only product concept in the world which combines the technology of controlled atmosphere packaging with a 100% sealing closure system for wine and champagne/sparkling wine. Your wine will be protected very effectively from oxidation and changes in aroma, color and taste after opening.
Your champagne/sparkling wine stays carbonated and still fizzes even weeks after first opening it.
So, you can decide how many bottles you want to open at the same time, and whether you want to drink them right away or enjoy them over the course of a few days.

By combining a specially developed protective atmosphere, the zzysh® Hand Piece and Stopper will protect your champagne/sparkling wine very effectively from oxidation and changes in aroma, color and taste after opening. In addition, your champagne/sparkling wine stays carbonated and still fizzes even weeks after first opening it. So, you can decide how many bottles you want to open at the same time, and whether you want to drink them right away or enjoy them over the course of a few days.

zzysh® is the only product concept in the world which combines the technology of controlled atmosphere packaging with a 100% sealing closure system for wine and champagne/sparkling wine. Your wine will be protected very effectively from oxidation and the alteration of aroma, color and taste after opening.
Your champagne/sparkling wine stays carbonated and still fizzes even weeks after first opening it.
So, you can decide how many bottles you want to open at the same time, and whether you want to drink them right away or enjoy them over the course of a few days.

In addition to a wide-ranging test by independent testers, who rated the function and benefits of zzysh® very positively for the most part, zzysh® was tested by several sommeliers worldwide. Wine and champagne bottles were re-closed with zzysh® after opening and were flown around the world to allow the same bottles to be tasted by different, recognized sommeliers. The extremely positive feedback and test results indicate how effective zzysh® is.

Because wine and champagne/sparkling wine are two very different products, they must also be preserved differently.
With wine, this means highly effective protection from oxidation and from changes in aroma, color and taste. With champagne/sparkling wine, there is also the creation of pressure, which keeps the carbonation from disappearing.

PRODUCT USE

Check the wine or champagne bottle for damage such as cracked, chipped or crushed glass or inclusions. Don’t use the zzysh® System if the bottle is damaged. This could damage the zzysh® Stopper, or the bottle could burst due to the pressure created for champagne/sparkling wine.

You can preserve up to eight opened bottles of wine with one zzysh® Wine Cartridge. The life expectancy of the zzysh® Wine Cartridge also depends on how long zzysh® is used on each bottle.

You can preserve up to 4 opened bottles of champagne with one zzysh® Champagne Cartridge. The life expectancy of the zzysh® Champagne Cartridge also depends on how long you put the bottle under pressure and how long zzysh® is used.

For wine, an application time of 3-5 seconds is recommended for maximum protection.
It must be noted here that no pressure is created in the bottle during the application of zzysh® Wine. In this application, the air is replaced by the protective atmosphere.

For champagne/sparkling wine, an application time of 3-5 seconds is recommended for maximum protection.
As soon as enough pressure is created in the bottle by the protective atmosphere, it will escape through the little opening in the side of the zzysh® Hand Piece. You will hear a quiet “zzyshing.”

Using the wrong zzysh® Cartridge is completely harmless. However, the protective effect of zzysh® is not provided with the use of the wrong zzysh® Cartridge, and your wine can undergo sensory changes. By immediately removing the zzysh® Stopper and sealing it again with the correct zzysh® Cartridge, it is possible to produce the protective effect, depending on the reaction of the wine.

Using the wrong zzysh® Cartridge is completely harmless. However, the protective effect of zzysh® is not provided with the use of the wrong zzysh® Cartridge, and your champagne/sparkling wine can fizz out and undergo sensory changes. By immediately removing the zzysh® Stopper and sealing it again with the correct zzysh® Cartridge, it is possible to produce the protective effect, depending on the reaction of the champagne/sparkling wine.

Basically, there is no limit. You can open your wine or champagne/sparkling wine as often as you like, enjoy a glass, and keep it completely fresh with zzysh®.

The bottles should only be stored upright and should be refrigerated at around 6°C.

Wine has no expiration date, in general. However, the type of wine, the age, the initial quality, and how long the bottle was open before using zzysh® play important roles. Because not every wine reacts to atmospheric oxygen at the same speed and thus undergoes sensory changes. zzysh® therefore does not assume any liability for undrinkable wine after using zzysh®. With good initial quality and proper operation of zzysh®, an unaltered taste is possible for several weeks.

Champagne/sparkling wine has no expiration date, in general. However, the type of champagne, the age, the initial quality, and how long the bottle was open before using zzysh® play important roles. Because not every champagne/sparkling wine goes flat at the same rate or reacts to atmospheric oxygen at the same speed, and thus undergoes sensory changes. zzysh® therefore does not assume any liability for undrinkable champagne/sparkling wine after using zzysh®. With good initial quality and proper operation of zzysh®, an unaltered taste is possible for several weeks.

The zzysh® Wine Cartridge contains 100% pure argon, which is also found in the air we breathe. Argon is an odor-neutral noble gas that protects your wine from oxidation and changes in aroma, color and taste very effectively after opening.

The zzysh® Champagne Cartridge contains a mixture of 70% argon and 30% carbon dioxide. Both gases are found in the air we breathe and are extracted from the air. Argon is an odor-neutral noble gas that protects your champagne/sparkling wine from oxidation and changes in aroma, color and taste very effectively after opening. The portion of carbon dioxide also keeps your champagne/sparkling wine from going flat.

The zzysh® Cartridges are under pressure and should be stored at room temperature in a well-ventilated place. The zzysh® Cartridges should not be exposed to temperatures over 50°C or direct sunlight. This could cause the zzysh® Cartridges to explode.

The zzysh® Cartridges are made of 100% recyclable steel and can be recycled safely in the scrap metal bin. Do not discard zzysh® Cartridges that have not been activated with the zzysh® Hand Piece.

No. Only use official zzysh® Cartridges with the zzysh® System. The zzysh® Cartridges have been specially designed for the zzysh® System. The use of non-zzysh® Cartridges voids the warranty for your zzysh® System and can lead to personal injury, among other things. Furthermore, there is no guarantee that your wine, champagne or sparkling wine will be kept completely fresh.

CARE AND CLEANING

We recommend that you clean the zzysh® Stopper after each use. Clean it under running cold or warm (not hot) water and dry it with a soft cloth. zzysh® products are not dishwasher-safe.

No. zzysh® products are not dishwasher-safe. Please follow the care and cleaning instructions.

Clean the zzysh® Hand Piece with a soft, damp cloth. Clean the zzysh® Stopper under running cold or warm (not hot) water and dry it with a soft cloth.

Store your zzysh® products at room temperature in a dry place. Protect them from sharp and pointed objects.

TRAVEL AND TRANSPORT

The zzysh® System can be carried on board an airplane safely. However, without the zzysh® Cartridge in the zzysh® Hand Piece or spare zzysh® Cartridges. These are considered pressurized containers and are not approved by the aviation security authority. But you can order zzysh® Cartridges and have them shipped to your destination.

By completing special training, zzysh® ensures that the products are properly labelled and all shipping regulations are followed. This ensures safe shipping worldwide.

RECOMMENDED SOLUTIONS FOR PROBLEMS

Since wine bottles are not a standard size, the zzysh® Wine Stopper may be difficult to put into the bottle or may get stuck when removing it. Rock the zzysh® Wine Stopper back and forth gently to insert or remove it. Do not twist the zzysh® Wine Stopper. This could damage it. Don’t use the zzysh® Wine Stopper if it is extremely difficult to insert it into the bottle even by gently rocking it back and forth. This can damage the zzysh® Wine Stopper.

Champagne bottles are a standard size and are thus uniform. Despite this, there may be bottles that deviate from the standard and the zzysh® Champagne Stopper may not fit. This happens most often with sparkling wine and Prosecco bottles. Don’t use zzysh® if the zzysh® Champagne Stopper can’t be inserted properly into the bottle neck and the clamps don’t latch properly. In this case, the pressure created in the bottle can cause the zzysh® Champagne Stopper to shoot out by itself. This can cause injuries.

Make sure that the zzysh® Cartridge is broached and is screwed into the zzysh® Hand Piece as tightly as possible.
If the protective atmosphere still doesn’t flow out of the zzysh® Hand Piece, make sure that the zzysh® Cartridge isn’t empty. To do this, unscrew the zzysh® Cartridge from the hand piece slowly. If very little or no atmosphere escapes, the zzysh® Cartridge is empty and needs to be replaced. If the problem persists despite the presence of a new, full zzysh® Cartridge, please contact the zzysh® customer service team at hello.us@zzysh.me or at +1 408 846 7466.

Make sure that you screw in the zzysh® Cartridge quickly and as tightly as possible. This is the only way to create a tight connection between the zzysh® Cartridge and the zzysh® Hand Piece. If the problem persists, please contact the zzysh® customer service team at hello.us@zzysh.me or on +1 408 846 7466.

With bottles that are almost full, the circulation of the protective atmosphere inside the bottle may cause spray to escape from the overpressure valve of the zzysh® Wine Stopper. Clean the zzysh® Wine Stopper with a soft, damp cloth. When reapplying the zzysh® Wine Stopper, please make sure that there is a minimum distance of about 3 cm between the wine surface and the lowest end of the zzysh® Wine Stopper. Put your bottle upright in the refrigerator after applying zzysh®. In the horizontal position, wine may leak out through the overpressure valve of the zzysh® Wine Stopper.

SAFETY INFORMATION

Check the wine or champagne bottle for damage, such as cracked, chipped or crushed glass or inclusions. Don’t use the system if the bottle is damaged. This could damage the zzysh® Stopper, or the bottle could burst due to the pressure created for champagne/sparkling wine.

Do NOT use zzysh® on bottles that have damage or defects such as cracked, chipped or crushed glass or inclusions. These could damage the zzysh® Stopper, or the bottle could burst due to the pressure created for champagne/sparkling wine and cause serious injuries.

The zzysh® Cartridges are under high pressure. The use of non-zzysh® Cartridges can lead to personal injuries. Only activate your zzysh® Cartridges with the zzysh® Hand Piece.

In extraordinarily rare cases, non-standard bottles or damaged, defective bottles may burst due to the pressure and cause injuries. Therefore, only use zzysh® on intact, standard bottles. When reopening the bottle, do not hold your face over the cap. Hold the cap tightly with both hands when opening it, since it can shoot out of the bottle due to the pressure. See your user’s manual in the original package for more information, or download it here.

See your user’s manual in the original package for more information and safety information regarding the proper use of zzysh®, or download it here.